Various studies indicate that organizations that have been pioneers in their fields in incorporating this type of technology have a competitive advantage over their peers.
McKinsey Global Institute conducts an annual survey on the state of artificial intelligence, involving more than 2,300 companies from various regions and industries around the globe. The biggest takeaway from the 2020 version was that companies are using artificial intelligence (AI) primarily as a tool to drive value. 22% of respondents said that at least 5% of their profits can be attributed to the introduction of AI in their business.
Those companies that use AI continuously experience better year-over-year growth compared to other companies and, in addition, their CEOs are considered more effective, the research indicates.
For its part, a study carried out by Accenture worldwide revealed that organizations that rely on AI generate an average of 30% of their income from solutions related to this technology.
In this sense, the company also pointed out that only 12% of the participants can be classified as "Winners" in this area, since most organizations are barely on the surface of what can be achieved with AI. “It is an opportunity facing all industries, all organizations and all leaders. There is an incentive to move quickly”, they add.
The proportion of companies using the full power of AI was 12% in 2021, but the number is expected to rise to 27% in 2024. “These companies outperform their peers in achieving sustainability goals and improving the customer experience”, they add.
Industries leading the way
Andrés Abeliuk, Academic Coordinator of the Artificial Intelligence Area of the Continuing Education Program of the Department of Computer Science at the University of Chile, explains that according to the AI Index Report, published annually by Stanford University, "in the global industry , those that lead in the adoption of AI are the high-tech-telecommunications and financial industry, due to the development of operations services and products based on natural language text processing techniques. They are followed by the healthcare and automotive and assembly industries, for adopting computer vision and robotic process automation technologies.”
In the field of logistics and transportation companies, those that have adopted solutions based on artificial intelligence have higher profit margins, while those that have not incorporated them were in the red, according to research by Business Insider Intelligence.
The same company indicates that in the telecommunications sector, those that have incorporated AI to manage customer service have seen positive results after a few years. “Using AI to improve the customer experience can directly impact revenue. Each year, an estimated $62 billion dollars is lost to US businesses after subpar customer service experiences.