While AI-based technology is faster, more accurate, and much more rational, it is not emotionally intuitive or culturally sensitive. And it is exactly these human abilities that make us so effective.
Artificial intelligence is here to stay, especially after the pandemic, where various companies around the globe directed their efforts to automate and digitize their processes, and with this, they observed new optimization opportunities.
According to the Harvard Business Review, experts predict that the use of artificial intelligence will add US$15.7 trillion to the economy by 2030, reflecting the magnitude of this revolution that will affect the way we work.
Many take a dim view of this change, predicting that machines will almost completely replace humans, who will be left without job opportunities. Every time we experience a technological revolution, these types of fears arise, but our conviction is that technology has the potential to increase human intelligence.
"The question of whether artificial intelligence (AI) is going to replace humans assumes that AI and humans have the same qualities and abilities," says David De Cremer, professor of management and organizations at the University's School of Business. National of Singapore - and Garry Kasparov - who was the youngest world chess champion in history and gained worldwide recognition by playing a game against the IBM Deep Blue supercomputer - in a column for Harvard Business Review.
Given this, they emphasize that while AI-based technology is faster, more accurate, and much more rational, it is neither emotionally intuitive nor culturally sensitive. “It is exactly these abilities that humans possess that make us effective.”
“It is increasingly important that human professionals working with advanced AI systems develop an appropriate mental model of the different cognitive abilities of AI systems relative to human cognition,” the authors of the Humans versus Artificial Intelligence paper note. published in the scientific journal Frontiers.
We know that AI processes and calculates highly complex data efficiently, which is what we do at Alaya Digital Solutions. It is capable of responding to complex problems and can analyze, prioritize and process large amounts of data correctly and quickly. In addition, they are more stable, since they are not subject to stress, fatigue and emotions. Their responsive abilities are limited to the data they possess.
For their part, so far human beings are better at psychosocial interactions, are able to interpret language and symbolism, can respond to unexpected and unpredictable situations, and propose creative solutions. We have the ability to imagine, anticipate, feel and judge changing situations.
The combination of both intelligences is going to be the future of work, point out De Cremer and Kasparov, who have defined this symbiosis as Augmented Intelligence: “It is going to create the type of intelligence that will allow organizations to be more efficient and precise, but at the same time creative and proactive time.